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Cancellation Policy

Our Cancellation Guidelines

Last updated: November 29, 2025

We understand that travel plans can change, and our cancellation policy is designed to be simple and fair for all guests.

1. Standard Cancellation Window

Guests are encouraged to notify the hotel of any cancellation or modification at least 24 hours before the scheduled check-in time.

  • Cancellations or changes made 24 hours or more in advance qualify for a 100% refund of all applicable room charges paid.

This allows us to offer the room to other guests and maintain transparent, reliable service for everyone.

2. Late Cancellation & Penalty

Cancellations or changes made less than 24 hours before check-in will attract a fee equivalent to 100% of the first night’s room rate for the booking.

  • This fee applies whether the reservation is for one night or multiple nights.
  • If multiple rooms were booked, the fee applies per room, based on the first night’s rate.

This charge helps cover the cost of reserved rooms that cannot be reassigned on short notice.

3. No-Show Policy

If a guest does not arrive on the scheduled check-in date and no prior cancellation request was submitted, the booking will be marked as a no-show.

  • A no-show is charged 100% of the first night’s rate.
  • The remainder of the stay may be automatically cancelled if we do not receive further instructions from the guest.

This charge helps cover the cost of reserved rooms that cannot be reassigned on short notice.

4. Modifications to Booking

Requests to change dates, number of guests, or room type will be handled based on availability.

  • Changes made 24 hours before check-in are typically allowed without penalty.
  • Changes made less than 24 hours before check-in will be treated according to the same rules as late cancellation, if they significantly alter the reservation.

Pricing may vary depending on updated room type or date.

5. Refund Process

For eligible cancellations:

  • Refunds are processed within 5–10 business days depending on your bank or payment provider.
  • Processing fees charged by third-party payment platforms (if any) are non-refundable.
  • Refunds will be issued to the same payment method used at the time of booking.

If you do not receive your refund within the stated period, kindly contact our support team for assistance.

6. Group or Long-Stay Bookings

For group reservations or long-stay bookings, additional terms may apply. Guests will be informed of any special conditions during or after the reservation process.

7. How to Cancel or Modify Your Booking

Guests may request changes or cancellations by contacting us through the following:

To help us process your request faster, please include your full name, booking reference, and check-in date.